Help centre
Frequently asked questions
Everything you need to know about Lemo IPTV, from your first order to installation and support.
All questions
Getting started
What is Lemo IPTV?
Lemo IPTV (also known as Lemo TV) is a streaming subscription that brings live TV channels and on-demand content to your television, phone, tablet or computer over your internet connection — no satellite dish or cable box required.
How do I subscribe to Lemo TV?
Choose a package, tap the WhatsApp button and send us the pre-filled message. Our team confirms the details with you, explains the available payment options and sends your activation information once your order is confirmed.
Can I test the service before subscribing?
Ask us on WhatsApp — when tests are available we will set one up so you can check the quality on your own device and connection before you commit.
How quickly is my subscription activated?
Activation is usually handled shortly after your order is confirmed. Times can vary at busy periods; we keep you updated on WhatsApp throughout.
Devices & installation
Which devices are compatible with Lemo IPTV?
Amazon Fire TV Stick, Android TV and Google TV, Android phones and tablets, many Smart TVs, iPhone and iPad, Windows and macOS computers, and popular set-top boxes such as MAG and Formuler — using a compatible player application. Setup guides: Firestick and Android TV.
Do you help with installation?
Yes. Follow our step-by-step guides for Firestick and Android TV, or message us on WhatsApp with your device model and we will guide you through the setup.
Can I watch on several screens at once?
Each subscription includes a number of simultaneous connections. You can choose 1, 2 or 3 connections on the Packages page — one connection equals one device streaming at the same time.
What internet speed do I need?
As a general guideline we recommend at least 10 Mbps for HD and 25 Mbps or more for 4K content, ideally on a stable wired or 5 GHz Wi-Fi connection.
Billing & support
Which payment methods do you accept?
Available payment methods are shared with you on WhatsApp when you place your order, so you always get up-to-date options.
Can I get a refund?
Refund requests are handled according to our Refund Policy. Please read it before ordering and contact us on WhatsApp if you experience a technical problem — we will always try to fix it first.
How do I contact support?
WhatsApp is the fastest way to reach us. Tap any WhatsApp button on the site and a pre-filled message will open in the app, or use the form on our contact page.
Can I renew or upgrade my package?
Yes. Message us before your subscription ends and we will help you renew or move to a longer package or more connections.
Still have a question?
Ask our team directly on WhatsApp — we’ll get back to you as soon as possible.
Tap the button — WhatsApp opens with a ready-to-send message.