1. Try before you buy
Whenever tests are available, we encourage you to request one on WhatsApp before ordering, so you can check compatibility with your device and connection.
2. Technical issues first
If you experience a problem, contact our support on WhatsApp. Most issues (installation, login, buffering) can be solved quickly, and we will always try to fix the problem before considering a refund.
3. Eligible refund requests
A refund may be considered when a request is made within [X] days of activation and the service could not be made to work despite our support team’s assistance, for reasons attributable to us.
4. Non-refundable cases
- Change of mind after activation, or partial use of the subscription period.
- Issues caused by the customer’s device, internet connection, network restrictions or third-party apps.
- Unavailability of specific channels or programmes, which may change over time.
- Suspension for breach of our Terms & Conditions (sharing, reselling, misuse).
- Reseller credits that have already been used.
5. How to request a refund
Send your order details and a description of the problem on WhatsApp or by email to support@lemoiptv.tv. We reply as soon as possible. Approved refunds are issued using the original payment method where possible.
6. Statutory rights
Nothing in this policy limits any mandatory consumer rights that apply in your country.